Privacy Policy
Introduction
Effective Date: 1/27/2025
At SecondByte LLC, your privacy is critically important to us. This Privacy Policy outlines the types of information we collect, how we use that information, and how we safeguard your data. By using our website (https://secondbyte.co) and services, you agree to the collection and use of information in accordance with this policy.
At SecondByte LLC, your privacy is critically important to us. This Privacy Policy outlines the types of information we collect, how we use that information, and how we safeguard your data. By using our website (https://secondbyte.co) and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following personal data to process orders and enhance user experience:
Personal Information: This includes your name, email address, phone number, and payment information when you place an order. Payment details are handled by third-party payment processors (WooCommerce, Woo Payments, PayPal, Klarna, Afterpay, Stripe, and Venmo).
Automatic Information: Our site uses cookies and similar tracking technologies to monitor the behavior of visitors and improve your experience on our website. This data may include your IP address, browser type, and device information.
2. How We Use Your Information
We use the data we collect for the following purposes:
Processing Orders: Personal information such as your name, email, and payment details are necessary to process and fulfill your order.
Customer Support: If there are any issues with your order, we may use your contact information to get in touch with you.
Communication: We do not send marketing emails or promotional materials unless you have opted into our newsletter. You can unsubscribe from marketing communications at any time.
3. Third-Party Services
Commissioned Builds and Custom Services
We use third-party services to process payments and host our website. These services only use your data as needed to process your orders and improve their services:
Payment Processors: PayPal, Klarna, Afterpay, Woo Payments, Stripe, and Venmo.
Hosting Provider: DigitalOcean (we follow their security standards to protect your data).
4. Cookies and Tracking
We use cookies to enhance your experience on our website. Here is a list of cookies we collect:
Sourcebuster Cookies: Analytical cookies that track the source of visits to enhance the visitor experience.
wc_cart_hash_cf353d692207039d02a5140b0ac92a72: WooCommerce-related cookie to manage shopping cart functionality.
These cookies help us improve our website and better understand visitor interactions. You can control cookie preferences through your browser settings.
5. Data Security
We implement a variety of security measures to protect your personal data. Our website is hosted on DigitalOcean, which ensures high-level security protocols. We also use SSL encryption to safeguard your information during transmission.
6. User Rights
Access & Update: You can access and update your personal information at any time by logging into your account.
Account Deletion: You can delete your account through the account management page, and your data will be removed immediately. If you contact us via email (support@secondbyte.co) or phone, we will remove your data within 7 business days.
Opt-Out: We do not send marketing communications unless you opt in. You can unsubscribe from our newsletter at any time.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, such as processing your orders or providing customer support. If you delete your account, we will remove your data immediately, and any backup data will be deleted within 7 business days.
8. Children's Privacy
We do not knowingly collect personal data from children under the age of 18. If you believe that we have inadvertently collected personal data from a child, please contact us at support@secondbyte.co, and we will take steps to delete the information promptly.
9. International Users
Currently, we do not serve international customers. However, we hope to expand our services globally in the near future.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or the data we hold about you, please contact us:
Support: support@secondbyte.co
Marketing: marketing@secondbyte.co